Terms and Conditions of Sale

Publication date: 10/28/2025

These Terms and Conditions of Sale (the “Terms”) apply to all sales concluded on the website of Ethiluxe.
This website, www.ethiluxe.com, is a service provided by:

The Ethiluxe website is an online retail site accessible to consumers. By placing an order on the website, the customer acknowledges having read and accepted these Terms prior to ordering. Order confirmation constitutes full and unconditional acceptance of these Terms.

ARTICLE 1 - PRINCIPLES

These Terms set out the entirety of the obligations of the parties. The buyer is deemed to accept them without reservation.

They apply to the exclusion of all other terms and conditions, in particular those that may apply to in-store sales or sales made through other distribution channels.

The Terms are available at any time on the Ethiluxe website. In the event of modification, the version applicable is the version in force on the date the buyer places the order, as accepted by the buyer during the checkout process.

The seller reserves the right to update these Terms at any time. Updated Terms apply to any order placed after they are published online.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

ARTICLE 2 - PURPOSE

The purpose of these Terms is to define the rights and obligations of the parties in the context of the online sale of products offered by the seller to the buyer on the Ethiluxe website.

These Terms apply only to purchases made on the Ethiluxe website and delivered to mainland France, Corsica, French overseas territories, Europe and other eligible international destinations, as specified at checkout.

The products concerned are the following: jewelry and fashion accessories.

ARTICLE 3 - PRE-CONTRACTUAL INFORMATION

The buyer acknowledges having received, prior to placing an order and entering into the contract, in a clear and comprehensible manner, these Terms and all information required under applicable consumer law, including (where applicable, EU Consumer Code / French Consumer Code Article L.221-5):

  • the essential characteristics of the product;
  • the price of the product and/or the method of calculating the price;
  • any additional delivery, transport, insurance or other applicable fees;
  • where relevant, the delivery date or timeframe to which the seller commits;
  • the seller’s identity and contact details (postal address, telephone number, e-mail address);
  • information on legal warranties and how to exercise them;
  • information regarding the right of withdrawal (cancellation), its conditions, time limits and procedures;
  • where applicable, information on digital content and its interoperability;
  • the possibility of using consumer mediation in the event of a dispute.

ARTICLE 4 - ORDERS

The buyer may place an order online from the catalogue available on the Site, using the order form provided, subject to product availability.

To validate an order, the buyer must:

  • select one or more products;
  • review the order summary (cart);
  • provide accurate billing and delivery details;
  • select an available delivery method;
  • select an accepted payment method;
  • explicitly accept these Terms by ticking the relevant box;
  • confirm and pay for the order.

The sale is considered final only after:

  • the seller has sent an order confirmation email to the buyer; and
  • the seller has received full payment for the order.

In the event of an error in the information provided by the buyer (incorrect/incomplete delivery address, unreachable phone number, invalid email address, etc.), the seller cannot be held liable for any resulting delay or failed delivery.

The seller reserves the right to refuse or suspend any order in the event of non-payment (in whole or in part) of a previous order, a current payment dispute, suspicion of fraud, or any other legitimate reason.

The buyer can track the status of their order and shipment via their Customer Account area. For any question, the buyer may contact the seller by e-mail or phone.

ARTICLE 5 - ELECTRONIC SIGNATURE / CONSENT

Entering the buyer’s payment details online and confirming the order constitute proof of the buyer’s consent and render all amounts due in connection with that order immediately payable. This constitutes:

  • the buyer’s explicit agreement to purchase;
  • the buyer’s acceptance of all operations carried out as part of the order workflow.

In case of fraudulent use of a bank card, the buyer must inform the seller without delay by e-mail or telephone.

ARTICLE 6 - ORDER CONFIRMATION

Once the order has been registered, the buyer will receive an order confirmation e-mail. This e-mail includes a summary of the items purchased, the total amount paid (including taxes and any delivery costs), the delivery address, and the estimated delivery timeframe.

ARTICLE 7 - EVIDENCE OF TRANSACTION

Electronic records stored in the seller’s systems, under reasonable security conditions, shall be considered as proof of communications, orders and payments between the parties.

Order forms and invoices are archived on a reliable and durable medium and may be produced as evidence if necessary.

ARTICLE 8 - PRODUCT INFORMATION

The products offered for sale are those listed on the Site and identified as sold and dispatched by the seller, subject to availability.

The products are described and presented with the greatest possible accuracy (materials, colors, dimensions, composition, etc.). However, minor variations in color, appearance or finish (for example due to lighting during photography or screen display settings) may occur. Such variations do not constitute a lack of conformity and shall not engage the seller’s liability.

Product photographs are for illustration purposes only and are not contractually binding.

ARTICLE 9 - PRICES

Product prices are indicated in euros, all taxes included (TTC), including VAT applicable on the date of the order.

Prices do not include delivery costs, gift wrapping, insurance, customs duties (for international shipments) or any other optional service. These costs are shown before final order confirmation and are invoiced in addition to the product price.

The seller reserves the right to change prices at any time. Nevertheless, products will be invoiced at the price in force at the time the order is confirmed, subject to product availability.

In case of a change in VAT rate, the price may be updated automatically without prior notice.

If new taxes, levies or environmental contributions are introduced or modified (upwards or downwards), such changes may be reflected in the sale price of the products.

ARTICLE 10 - PAYMENT METHODS

Any order placed on the Site constitutes a binding obligation to pay.

Accepted payment methods are those proposed during checkout (for example: bank card, secure online payment service, digital wallet, etc.).

The buyer warrants that they are legally entitled to use the chosen payment method.

The seller reserves the right to suspend or refuse any order or delivery in the event of refusal of payment authorization by an accredited payment institution, suspicion of fraud, or full/partial non-payment of a previous order.

Online payments are processed by a certified secure payment provider. The seller never stores nor has access to the buyer’s full bank card details.

ARTICLE 11 - AVAILABILITY / REFUND / CANCELLATION OF ORDER BY SELLER

Product and price offers are valid while visible on the Site and subject to stock availability. If a product becomes unavailable after the order is placed, the buyer will be informed by e-mail as soon as possible. The buyer may then choose:

  • a full refund of any sums paid (processed within a maximum of 14 days), or
  • a replacement with another available product of equivalent value (subject to availability).

Estimated dispatch times:

For deliveries to mainland France and Corsica, the normal dispatch time is 2 working days from the next working day following the order, via Colissimo, Chronopost, relay pickup points (Relais Colis, Mondial Relay). In any case, and except in circumstances of force majeure, delivery will take place within a maximum of 30 calendar days from conclusion of the contract.

For deliveries to French overseas territories, Europe or the rest of the world, the applicable delivery method and timeframe will be communicated to the buyer before or after checkout, depending on the destination.

Late delivery:

If delivery does not occur by the date or within the timeframe indicated, the buyer may formally request in writing that the seller perform delivery within an additional reasonable period. If the seller still fails to deliver within that additional period, the buyer may terminate the sale by written notice (registered letter with acknowledgment of receipt, or by e-mail on a durable medium).

In such a case, once the sale is cancelled due to late delivery, the buyer will receive a full refund of all amounts paid, within 14 days from the date the contract was cancelled.

The seller shall not be held liable for delays attributable solely to the carrier, nor for delays caused by a force majeure event as defined in Article 16.

ARTICLE 12 - DELIVERY / TRANSFER OF RISK

Delivery refers to the moment at which the buyer obtains physical possession or control of the product.

Products are delivered to the delivery address provided by the buyer at checkout. It is the buyer’s responsibility to ensure that this information is complete and accurate. Any parcel returned to the seller due to an incorrect or incomplete address may be reshipped at the buyer’s expense.

In case of absence at the time of delivery, an attempted delivery notice may be left with instructions for collection or redelivery.

Inspection upon delivery:

Upon receipt, the buyer must check the condition of the parcel and its contents:

  • If the original packaging is damaged, torn or opened, the buyer must check the condition of the products inside;
  • If any item is missing or damaged, the buyer must refuse the parcel and write a clear, specific reservation on the delivery note (e.g. “parcel refused: opened/damaged packaging,” “item missing,” “item broken”). The buyer is strongly encouraged to take a photograph of the damaged parcel.

By signing the delivery note, the buyer (or any authorized recipient) acknowledges receipt of the products in good external condition. After signature, claims for visible damage may be more difficult to enforce against the carrier.

Claims following delivery:

The buyer must confirm any reservations to the carrier by registered letter with acknowledgment of receipt within a maximum of two (2) working days following receipt of the parcel, and must also inform the seller via the Customer Account.

Returns:

Any return must first be requested from the seller via the Customer Account within 14 days of delivery, in order to obtain return authorization and instructions.

Returned products must be complete, in perfect condition, unused, unaltered, unworn, and in their original packaging (including accessories, labels, instructions, gift boxes, certificates, etc.) so that they can be resold as new.

Unless the return is due to a seller error or a defective/non-conforming product, return shipping costs are borne by the buyer.

Sale items, discounted items or customized/personalized products are not refundable, except in the case of non-conformity or defect upon receipt.

ARTICLE 13 - DELIVERY ERRORS / NON-CONFORMITY

Any claim relating to a delivery error (wrong item, missing item, wrong color/reference) or to an apparent non-conformity of the product compared to the order must be submitted to the seller on the day of delivery or, at the latest, on the first working day following delivery, by e-mail or telephone. Beyond this deadline, no claim can be taken into account.

Upon receiving the claim, the seller will provide the buyer with a return authorization number. No return will be accepted without this prior authorization.

In the event of a delivery error attributable to the seller, return costs are covered by the seller. The product must be returned in full, in perfect condition, and in its original packaging, using tracked shipping to the address specified by the seller.

ARTICLE 14 - LEGAL GUARANTEES

The seller is responsible for product conformity (legal guarantee of conformity) and for hidden defects (legal guarantee against hidden defects).

Legal guarantee of conformity (applicable to consumers in the EU / France):

  • The buyer has two (2) years from delivery of the product to act;
  • The buyer may choose repair or replacement of the product, subject to cost conditions and feasibility;
  • During the 24 months following delivery of a new product, the buyer is not required to prove the lack of conformity.

Legal guarantee against hidden defects:

  • If the product has a hidden defect which renders it unfit for its intended use, or so diminishes its use that the buyer would not have purchased it (or would have paid a lower price), the buyer may request cancellation of the sale or a price reduction.

These legal guarantees apply independently of any commercial warranty that may be offered.

ARTICLE 15 - RIGHT OF WITHDRAWAL (COOLING-OFF PERIOD)

Principle:

In accordance with applicable consumer protection law, the buyer acting as a consumer (not a professional purchasing for resale) has a right of withdrawal of 14 calendar days starting from the day after receipt of the product, without having to justify a reason and without penalty.

The buyer may request either a refund or an exchange (subject to availability). Unless the product is faulty or non-conforming on arrival, return shipping costs remain the responsibility of the buyer.

How to exercise the right of withdrawal:

The buyer must notify their intention to withdraw within the 14-day period by:

  • submitting a return request through the Customer Account area, or
  • sending a clear written statement expressing the decision to withdraw.

An acknowledgment of receipt will be sent by e-mail. Returned items must be in perfect, unused condition and suitable for resale (original packaging, labels, accessories, certificates, instructions, etc.).

Any item that is damaged, worn, altered, personalized, soiled, or incomplete will not be eligible for a refund.

Refund:

Upon valid exercise of the right of withdrawal, the seller will reimburse the price of the returned product(s) and, where applicable, the standard delivery costs originally paid, within 14 days from either (i) receipt of the returned products or (ii) provision of proof of dispatch by the buyer (whichever occurs first). Exchange is possible subject to availability.

Exceptions (no withdrawal right in certain cases):

There is no right of withdrawal for, in particular:

  • products made to the consumer’s specifications or clearly personalized;
  • products that cannot be returned for health or hygiene reasons once unsealed after delivery (for example: certain types of earrings, piercings, etc.);
  • products which, after delivery, are inseparably mixed with other items;
  • digital content supplied other than on a tangible medium, where performance has begun with the consumer’s prior express consent and acknowledgment of loss of withdrawal rights.

ARTICLE 16 - FORCE MAJEURE

“Force majeure” refers to any event that is unforeseeable, irresistible and beyond the control of the parties, preventing proper performance of contractual obligations.

The party invoking force majeure must promptly inform the other party of its occurrence and, when applicable, of its end.

Events commonly recognized as force majeure include, but are not limited to: natural disasters (fire, flooding, storms, lightning, earthquakes), strikes or lockouts external to the company, war, riots, epidemics/pandemics, interruption of transportation or supply chains, interruption of energy or telecommunications networks, or government restrictions making performance impossible.

In the event of force majeure, the obligations of both parties are suspended for the duration of the event. If the force majeure situation lasts longer than three (3) months, either party may terminate the contract without compensation.

ARTICLE 17 - INTELLECTUAL PROPERTY

All elements appearing on the www.ethiluxe.com website (including but not limited to text, trademarks, trade names, logos, graphics, layouts, design, photographs, videos, animations and overall look and feel) are protected by intellectual property rights and remain the exclusive property of Ethiluxe or of its partners when a usage license has been granted.

Any reproduction, representation, modification, adaptation, translation, distribution or reuse, in whole or in part, of any of these elements, without the seller’s prior written consent, is strictly prohibited and may constitute counterfeiting and/or unfair competition.

Certain elements (including logos or branded visuals) may originate from external sources and are reproduced with the explicit or implicit authorization of their respective owners. Such elements may be removed at any time upon request of the rights holders.

ARTICLE 18 - PERSONAL DATA / SECURITY / COOKIES

Personal data provided by the buyer is necessary for processing and delivering orders, and for issuing invoices. This data may be shared with the seller’s service providers involved in order fulfillment (payment processing, logistics, delivery, customer service, returns management, etc.).

Personal data is processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and applicable data protection law. The buyer has the right to access, rectify, erase, object to or restrict processing of their data, the right to data portability, and the right to lodge a complaint with a supervisory authority. These rights can be exercised by contacting the Data Protection Officer as indicated in the Privacy Policy.

Data entered on the Site is transmitted securely via SSL encryption. Payment data is never stored by Ethiluxe; it is processed by a PCI-DSS certified payment provider.

Cookies and other tracking technologies may be used to ensure proper functioning of the Site, facilitate navigation, measure traffic and personalize content and advertising. The buyer may accept or refuse cookies and may change their preferences at any time via the “Cookie Settings” page or their browser settings. For more information, please refer to our Privacy Policy and Cookie Policy.

ARTICLE 19 - SEVERABILITY

If any provision of these Terms is deemed invalid, illegal or unenforceable by a competent court or authority, the remaining provisions shall continue in full force and effect.

ARTICLE 20 - NO WAIVER

The fact that either party does not invoke a breach by the other party of any of its obligations under these Terms shall not be interpreted as a waiver of the obligation in question for the future.

ARTICLE 21 - HEADINGS

In the event of any difficulty in interpreting any of the headings and any of the clauses, the headings shall be deemed non-existent. Only the clauses themselves shall prevail.

ARTICLE 22 - LANGUAGE OF THE CONTRACT

These Terms are drafted in English for international communication. A French version also exists for legal purposes in France. In the event of a dispute with a French consumer, and in case of contradiction between language versions, the French version shall prevail.

ARTICLE 23 - CONSUMER MEDIATION / DISPUTE RESOLUTION

In accordance with applicable consumer law, the buyer acting as a consumer has the right to resort, free of charge, to a consumer mediation service for the amicable resolution of any dispute with the seller.

In case of a dispute, the buyer must first contact the seller in order to seek an amicable solution. If no satisfactory response is received within 30 days, the buyer may refer the matter to a competent consumer mediator. The seller will provide the mediator’s contact details upon written request.

ARTICLE 24 - GOVERNING LAW / JURISDICTION

These Terms are governed by French law, both as to form and substance.

In the event of a dispute relating to the interpretation or performance of these Terms:

  • The consumer buyer may bring the matter before any court territorially competent under applicable consumer protection rules, including the court of their place of residence at the time of the conclusion of the contract or at the time of the event giving rise to the dispute;
  • A professional buyer (purchasing for business purposes) must bring the matter before the courts having jurisdiction over the seller’s registered address.

In all cases, the buyer agrees to first seek an amicable resolution directly with the seller before taking any legal action.

ANNEX – CONFORMITY GUARANTEE (EXCERPT FROM CONSUMER LAW)

Legal guarantee of conformity: The seller must deliver goods that are in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

The buyer has two (2) years from delivery of the product to act under the legal guarantee of conformity.

In case of lack of conformity, the buyer may request repair or replacement of the product. If these solutions are impossible or disproportionate, the buyer may request a refund (full or partial).

During the 24 months following delivery of a new product, the buyer is not required to prove the existence of the lack of conformity.

ANNEX – HIDDEN DEFECTS GUARANTEE (EXCERPT FROM CIVIL CODE)

Hidden defects (warranty against latent defects): The seller is liable for hidden defects in the item sold which render it unfit for its intended use, or which so impair that use that the buyer would not have acquired it, or would only have paid a reduced price, had they known of the defect.

The action arising from latent defects must be brought by the buyer within two (2) years of discovering the defect. Available remedies include cancellation of the sale (return of the product for a full refund) or a partial refund of the price.